Setting Up the Minimum Number of Subscriptions Before Cancellation #
Merchants can enforce a minimum commitment before a customer is allowed to cancel their subscription. This feature helps reduce early churn, ensures a return on acquisition costs, and promotes long-term subscription value.
Why Use This Feature? #
Requiring a minimum number of subscription orders or days before cancellation helps:
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Improve customer retention
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Encourage longer-term commitment
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Reduce churn from one-time-use buyers
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Boost average subscription lifespan
Step-by-Step Instructions #
Step 1: Access the Easy Subscriptions App #
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From your Shopify Admin Dashboard, click on the Apps section.
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Search for and open the Easy Subscriptions app.
Step 2: Go to Settings #
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Inside the Easy Subscriptions app, navigate to the sidebar or top menu.
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Click on Settings to view your configuration options.
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Step 3: Locate the Customer Portal Options #
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In the Settings section, scroll to or search for Customer Portal Options.
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This section controls what customers can access from their Subscription Dashboard.
Step 4: Enable Subscription Cancellation #
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Find the Subscription Cancellation toggle within the Customer Portal section.
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Turn the toggle On to allow customers to cancel their subscriptions directly from their dashboard.
Step 5: Set Minimum Subscription Requirements #
Once the cancellation feature is enabled:
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You’ll see fields appear to define restrictions:
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Minimum Number of Orders: Specify how many completed orders must be placed before cancellation is allowed.
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Minimum Number of Days: Set a required number of days before a customer can cancel.
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You can use either or both fields depending on your business preference.
Step 6: Save Your Changes #
Click the Save button at the bottom of the settings page to apply your configuration.
That’s It! #
Your minimum subscription commitment policy is now active. Customers attempting to cancel before meeting the requirement will see a message explaining the restriction.
