How to Add a Preferred Email in Easy Subscriptions #
Setting a preferred email address ensures that you receive important alerts, updates, and subscription-related notifications from Easy Subscriptions. This helps keep your team informed about critical events such as failed payments, customer actions, and system updates.
Why Add a Preferred Email? #
By configuring a preferred email, you can:
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Centralize communication for subscription management
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Ensure important updates are not missed
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Assign alerts to a dedicated team member or support inbox
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Improve response time for customer issues or failed transactions
Step-by-Step Instructions #
Step 1: Open Easy Subscriptions Settings #
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From your Shopify Admin, go to Apps.
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Click on Easy Subscriptions to open the app.
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In the left-hand sidebar, click Settings.
Step 2: Navigate to “Preferred Email” #
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Within the Settings menu, select Preferred Email.
Step 3: Enter Your Email Address #
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In the email input field, type the email address where you want to receive all subscription-related notifications.
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This can be your support email (e.g., support@yourstore.com) or a specific team member’s inbox.
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Step 4: Save Changes #
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Your changes will be saved automatically, or you may see a Save button depending on your Shopify theme or app version.
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Confirm that the correct email address is displayed once saved.
That’s It! #
All important notifications from Easy Subscriptions—including payment failures, subscription updates, and alerts—will now be sent to your configured preferred email address.
