How to Manage Products in a Subscription Contract
3 min readIntroduction
The Add or Remove Products feature lets merchants modify which products are included in an active subscription order. This supports order accuracy when a customer’s product needs change after the subscription was originally created, whether that means adding something new, removing something no longer needed, or both.
This is different from Product Swapping, which replaces one specific product with another. Adding or removing products instead changes the overall set of items on the order, and new items can be set as either a one time addition or a recurring part of the subscription.
Why It Matters
Updating products on an active subscription helps maintain correct fulfillment and billing without needing to cancel and recreate the subscription. It lets merchants respond directly to customer requests or operational adjustments, such as a customer wanting to add a complementary product or drop one they no longer need.
How to Add or Remove Products
Step 1: Access the Subscription List
- Log in to the Shopify admin portal.
- Open the Easy Subscriptions app.
- Click Subscriptions.
- View all active subscriptions and orders.
Step 2: Open the Subscription Order
- Select the subscription order you want to modify.
- The order detail page opens.
Step 3: Edit Products
- Click the three-dot menu on the right side of the order.
- Select Edit Product.
- Click Browse Products.
Step 4: Add or Remove Products
- Add new products as required.
- After adding a product, choose whether it should be one time or recurring.
- Remove existing products that are no longer needed.
- Save the changes to update the active order.
Best Practice
- Review upcoming billing and fulfillment dates before making changes, since adding or removing products can affect what the customer is charged or receives next.
- Confirm product availability before adding new items, so the updated order doesn’t include something that’s out of stock.
Support
For assistance or clarification, contact support at support@easysubscription.io.
Frequently Asked Questions
Adding or removing products changes the overall set of items on an order, and can include multiple additions or removals at once. Product Swapping specifically replaces one existing product with a different one.
Yes. When adding a product, you can choose whether it’s added as a one time item or as a recurring part of the subscription.
Review upcoming billing and fulfillment dates before making the change, since adding or removing products can affect what’s charged or delivered on the next cycle.
This guide covers making the change on the merchant side. As a general practice, letting customers know about product changes helps avoid confusion about their next order.
Yes. Browse Products lets you add as many new products as needed in the same session before saving your changes.
