Introduction #
The Cancel, Pause, and Skip options allow merchants to manage active subscription contracts directly from the Shopify admin. These actions help control upcoming subscription orders based on customer requests or operational requirements.
This functionality supports flexible subscription management without modifying the overall subscription configuration.
Why It Matters #
Managing subscription status helps merchants:
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Prevent unwanted or unnecessary upcoming orders
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Handle temporary fulfillment issues
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Respond efficiently to customer change requests
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Maintain accurate subscription and billing schedules
These controls reduce manual intervention and improve subscription accuracy.
How to Cancel, Pause, or Skip a Subscription #
Step 1: Access the Subscription List #
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Log in to the Shopify admin portal
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Open the Easy Subscription App
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Click Subscriptions
The subscription page displays all active subscriptions and orders.
Step 2: Open a Subscription Contract #
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Select the subscription or order you want to manage
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The subscription details page will open
Step 3: Choose an Action #
On the top-right corner of the subscription details page, select one of the following options:
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Cancel
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Cancels the subscription permanently
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No future orders will be generated
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Skip
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Skips the next upcoming order only
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The subscription continues for future cycles
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Pause
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Temporarily pauses the subscription
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No orders are created during the pause period
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Confirm the selected action to apply the change.
Best Practice #
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Review the next billing and fulfillment dates before applying changes
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Use Skip for one-time adjustments and Pause for temporary holds
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Use Cancel only when the subscription should not continue
For assistance or clarification, contact support at support@easysubscription.io.
