Introduction #
The Frequency Update feature allows merchants to manage delivery intervals for active subscriptions through the Customer Portal.
This feature supports updates to delivery frequency such as daily, weekly, monthly, or yearly based on business requirements.
Why It Matters #
Managing delivery frequency helps maintain operational consistency and customer satisfaction.
It ensures that subscription deliveries align with predefined schedules and merchant policies.
How to Manage Frequency Update #
Step 1: Access the Easy Subscription App #
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Log in to the Shopify Admin portal
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Navigate to Apps
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Open the Easy Subscription app
Step 2: Open Feature Settings #
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In the Easy Subscription dashboard, click Features
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Select Customer Portal
Step 3: Enable Frequency Update #
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Locate Subscription Frequency Update
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Click to enable the feature
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Choose one of the following options:
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Always – Allows customers to update frequency at any time
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Specific – Allows frequency updates only on selected dates
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Step 4: Save Configuration #
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Review the selected option
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Click Save to apply changes
Best Practice #
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Use Specific frequency updates when delivery schedules must align with inventory or fulfillment cycles
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Review frequency settings regularly to ensure consistency with subscription
plans
For assistance or clarification, contact support at support@easysubscription.io.
