# How to Add a Preferred Email for Admin Notifications

> Source: https://help.easysubscription.io/docs/preferrred-email-for-admin-notifications/
> Last updated: 2026-10-19

AI Summary

To set where Easy Subscriptions sends admin notifications, go to Apps, then Easy Subscriptions, then Settings, then Preferred Email, enter the email address that should receive app notifications, such as a support inbox or a specific team member’s email, and save. This is the destination for admin-facing alerts like Product Out of Stock and Billing Attempt Failure notifications.

## **Introduction**

Setting a preferred email ensures your team receives important alerts, updates, and subscription related notifications from [**Easy Subscriptions**](https://apps.shopify.com/easy-subscription?). This keeps you informed about critical events like failed payments, customer actions, and system updates without needing to check inside the app constantly.

## **Why Add a Preferred Email?**

Configuring a preferred email lets you:

- Centralize communication for [**subscription management**](https://easysubscription.io/glossary/subscription-management/)
- Ensure important updates aren’t missed
- Route alerts to a dedicated team member or support inbox
- Improve response time for customer issues or failed transactions

## **Step-by-Step Instructions**

### **Step 1: Open Easy Subscriptions Settings**

1. From Shopify admin, go to Apps.
2. Click Easy Subscriptions to open the app.
3. In the left hand sidebar, click Settings.

### **Step 2: Navigate to Preferred Email**

Within the Settings menu, select Preferred Email.

### **Step 3: Enter Your Email Address**

In the Enter Preferred Email field, type the address where you want to receive app notification emails. This can be your support email, for example support@yourstore.com, or a specific team member’s inbox.

### **Step 4: Save Changes**

Save your changes, then confirm the correct email address is displayed.

## **That’s It**

Admin notifications from Easy Subscriptions, including [**payment failures**](https://easysubscription.io/glossary/payment-failures/), subscription updates, and other alerts, now go to your configured preferred email address.

## **Support**

If you have any questions, visit the Support center, watch the[**video tutorials**](https://youtube.com/playlist?list=PLRh6U-3B409zjIfNpfK8TWQ8dzN8mHilq&si=n0msss7w73WUpV0I), or read the[**full manual**](https://help.easysubscription.io/).

## **Frequently Asked Questions**

****Which notifications actually go to this address?****

Admin-facing notifications such as Product Out of Stock and Billing Attempt Failure Notification, covered in the broader notification settings elsewhere in this help center, are sent to whichever address you configure here.

****Can I use a shared support inbox instead of a personal email?****

Yes. The preferred email can be a support address, such as support@yourstore.com, or any specific team member’s inbox, whichever fits how your team monitors subscription activity.

****Does this affect what customers receive?****

No. This setting controls admin notifications only. Customer facing notifications are managed separately in the app’s Notifications section.

****Can I change the preferred email later?****

Yes. Return to Settings, then Preferred Email, enter a new address, and save to update where admin notifications are sent.

****What if I don’t set a preferred email at all?****

This guide covers setting one so your team doesn’t miss important alerts. Contact support to confirm default behavior if no preferred email is configured.