How to Check Activity Logs for Subscription Contracts

3 min read

Introduction

Activity Logs let merchants monitor every action performed on a subscription contract over its lifetime. This includes order changes, billing events, and delivery updates for active subscriptions, giving a full history for any single subscription order.

Activity Logs are separate from Import Logs. Import Logs show whether rows in a CSV migration succeeded or failed during setup. Activity Logs instead track what happens to a subscription contract on an ongoing basis after it’s already active.

Why It Matters

Activity Logs support transparency across subscription operations and give merchants a complete history to reference for auditing, troubleshooting, and customer support. Key benefits include:

Visibility into order and billing actions
Clear tracking of delivery and billing dates
Improved operational control over individual subscriptions

How to View Activity Logs

Step 1: Access the Easy Subscriptions App

Log in to the Shopify admin portal.
Open the Easy Subscriptions app.
Click Subscription to view all active subscriptions and orders.

Step 2: Open a Subscription Order

Select any order from the subscription list.
The order details page opens.

Step 3: View Activity Logs

Click View Activity in the top right corner of the order page.

Step 4: Review Order Activity

Review the complete activity history for the selected order, including:

Delivery dates
Billing dates
Order related updates

Best Practice

Review Activity Logs regularly to monitor subscription behavior over time, not just when something goes wrong.
Use Activity Logs when verifying billing or delivery related customer queries, so you’re working from the actual recorded history rather than assumptions.
Reference the log before making manual updates to a subscription order, so you understand what has already happened to it.

Support

For assistance or clarification, contact support at support@easysubscription.io.

Frequently Asked Questions

What is the difference between Activity Logs and Import Logs?

Activity Logs track ongoing actions on a live subscription contract, such as billing and delivery changes. Import Logs are specific to CSV migrations and show whether each row in an import succeeded or failed during setup.

Where do I find the Activity Log for a specific subscription?

Open the subscription order from the Subscription list in Easy Subscriptions, then click View Activity in the top right corner of the order page.

What kind of actions show up in an Activity Log?

Delivery date changes, billing events, and other order related updates tied to that specific subscription contract.

Can I use Activity Logs to resolve a customer billing dispute?

Yes. Reviewing the log gives you the actual recorded history of billing and delivery events for that subscription, which is useful for confirming what happened before responding to a customer.

Should I check Activity Logs before manually editing a subscription?

Yes. Reviewing the log first helps you understand what has already occurred on that contract, which reduces the chance of making a conflicting or duplicate change.