Managing Subscribers in Easy Subscriptions #
Effectively managing your subscribers is critical to building long-term customer relationships and reducing churn. Loyal customers don’t just contribute to recurring revenue — they become brand advocates, helping drive sustainable growth through word-of-mouth and increased customer lifetime value.
Easy Subscriptions is built to simplify and optimize customer management for subscription-based Shopify merchants. With intuitive tools for tracking, managing, and supporting subscribers, you can deliver personalized service that improves retention and boosts satisfaction.
Why Customer Management Matters for Subscriptions #
Using a centralized customer management system like Easy Subscriptions enables you to:
-
Quickly access and update customer information
-
Automate routine support tasks
-
Monitor subscription statuses and order history
-
Offer responsive, personalized support
-
Improve customer retention and lifetime value
Step-by-Step Guide to Managing Subscribers #
Step 1: Access the Easy Subscriptions Dashboard #
-
From your Shopify admin, open the Easy Subscriptions app.
-
Navigate to the Customers tab from the sidebar.
Step 2: Search for a Specific Customer #
Use the search bar to locate a customer by:
-
Order ID
-
Customer Email
-
Customer Name
This helps you quickly pull up the correct customer, especially when handling support tickets or billing inquiries.
Step 3: Open the Customer Profile in Shopify #
Once you’ve found the customer, click the “Eye” icon next to their name.
This will take you to their detailed Shopify customer profile, where you can view their order history, subscription details, and contact info.
Step 4: Manage Customer Information and Orders #
Within the Shopify customer profile, you can:
-
Edit contact and address information
-
Review and manage subscription orders
-
Issue refunds or process exchanges
-
Provide direct customer support as needed
