Customer Notifications

How to Enable & Customize Customer Notifications in Easy Subscriptions #

The Customer Notifications feature in Easy Subscriptions allows you to keep your subscribers informed about important updates—such as new subscriptions, payment reminders, or upcoming deliveries—by sending branded, automated emails.

Why Customize Subscription Notifications? #

By enabling and customizing email notifications, you can:

• Keep customers informed about their subscription activity

• Reduce support queries and confusion

• Reinforce your brand tone and design through customized templates

• Build trust and transparency with subscribers

Step-by-Step Instructions #

Step 1: Navigate to Notification Settings #

1. From your Shopify Admin, go to Apps > Easy Subscriptions.

2. In the left-hand sidebar, click Settings.

3. Select Notifications from the list of available settings.

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Step 2: Enable the Desired Notification Type #

1. Find the notification you want to activate (e.g., New Subscription Notification, Payment Reminder, Upcoming Order, etc.).

2. If the status shows “Off”, click the Turn On button to enable it.

Step 3: Edit the Email Template (Optional) #

1. Click Edit next to the notification type you want to customize.

2. You’ll be taken to an editor where you can:

   • Update the Subject Line to match your tone or include dynamic details.

   • Modify the Email Body (HTML) using:

     • Your brand messaging

     • Styling and layout changes

     • Liquid variables for personalized content (e.g., customer name, product name, next billing date)

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Tip: Use Liquid variables like {{ subscription.product_title }} or {{ subscription.next_billing_date }} for dynamic personalization.

Step 4: Preview or Send Test Email #

1. After editing, click Preview to view how the email will look to your customers.

2. To check the email in your inbox, click Send Test Email (top right) and enter your preferred email address.

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Step 5: Save Your Changes #

1. Once satisfied with the content and layout, scroll down and click Save to apply your changes.

That’s It! #

Your email notification is now enabled and customized. Customers will automatically receive personalized updates related to their subscriptions—boosting engagement, trust, and satisfaction.