Introduction #
The Rescheduling Upcoming Orders feature allows customers to adjust the delivery dates of their upcoming subscription orders.This feature is managed through the Customer Portal and helps merchants support flexible delivery preferences without manual intervention.
By enabling this option, customers can control when their future subscription shipments are processed.
Why It Matters #
Rescheduling upcoming orders helps merchants:
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Reduce support requests related to delivery date changes
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Improve customer satisfaction through self-service management
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Maintain accurate fulfillment and inventory planning
This feature ensures that subscription schedules remain aligned with customer needs.
How to Manage Rescheduling Upcoming Orders #
Step 1: Access Shopify Admin #
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Log in to the Shopify Admin portal
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Navigate to the Easy Subscription App
Step 2: Open Customer Portal Settings #
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Click on Features within the Easy Subscription App
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Select Customer Portal from the list
Step 3: Enable Rescheduling Upcoming Orders #
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Locate Rescheduling Upcoming Order
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Click to enable the feature
Once enabled, this option becomes visible in the Customer Portal.
Step 4: Customer Access #
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Customers can access this feature directly from the Customer Portal
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Customers can update delivery dates for all future subscription orders based on their preference
Best Practice #
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Review customer portal settings after enabling the feature to confirm visibility
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Inform customers about the availability of rescheduling options
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Monitor subscription changes to ensure fulfillment accuracy
Support #
For assistance or clarification, contact support at support@easysubscription.io.
