Introduction #
The Skip Next Order feature allows merchants to enable customers to skip an upcoming subscription order directly from the Customer Portal. When this option is enabled, customers can manage their subscriptions independently and prevent the next scheduled order from being processed.
This feature helps reduce unwanted shipments and minimizes manual support requests related to order changes.
Why It Matters #
Allowing customers to skip an order improves subscription flexibility and control.
It reduces order cancellations, avoids unnecessary refunds, and supports a better subscription management experience.
Key operational benefits include:
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Fewer support requests for order changes
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Reduced failed or unwanted shipments
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Improved customer satisfaction with self-service controls
How to Enable Skip Next Order #
Step 1: Access Easy Subscriptions in Shopify Admin #
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Log in to your Shopify admin panel
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Navigate to Apps
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Select Easy Subscriptions
Step 2: Open the Features Dashboard #
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Under Easy Subscriptions, click Features
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The Features Dashboard will open
Step 3: Enable Skip Next Order in Customer Portal #
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In the Features Dashboard, locate Customer Portal
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Click Customer Portal
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Find the Skip Next Order option
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Enable the feature
Step 4: Customer Usage #
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Once enabled, customers can access their Customer Portal
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Customers can select Skip Next Order for their active subscription
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The upcoming order will not be processed or shipped
Best Practice #
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Enable Skip Next Order alongside other Customer Portal controls for consistent subscription management
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Clearly communicate this option to customers through account or FAQ pages
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Monitor skipped orders to understand customer subscription behavior
Support #
For assistance or clarification, contact support at support@easysubscription.io.
