Introduction #
Product Swapping allows merchants to enable alternative product selection within an active subscription.
This feature supports operational continuity when a subscribed product is unavailable and provides flexibility for customers to change products after order placement.
Why It Matters #
Product Swapping reduces subscription cancellations caused by stock unavailability.
It also improves customer experience by allowing controlled product changes within an existing subscription contract.
How to Use Product Swapping #
Enable Product Swapping in a Subscription Plan #
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Go to the Shopify Admin dashboard.
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Open the Easy Subscription app.
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Create a new Subscription Plan or edit an existing one.
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Complete the standard subscription setup steps.
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Locate the Products for swapping option on the right panel.
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Select the products that can be used for swapping.
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Click Save to apply the configuration.
Customer Product Swapping After Order Placement #
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The customer must place the subscription order first.
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A reference ID is generated after the order is placed.
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The customer logs in to the Customer Portal using the reference ID.
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The customer selects an available swapping product based on the configured options.
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The subscription updates with the selected product.
Merchant-Initiated Product Swap #
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Merchants can guide customers to swap products if the subscribed item is out of stock.
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Only products configured in the Product Swapping section are available for selection.
Best Practice #
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Always configure multiple swapping products to avoid service disruption.
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Ensure swapping products are operationally equivalent in pricing and fulfillment.
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Review stock availability regularly to minimize forced swaps.
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Clearly communicate swapping availability on the product page.
Notes #
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Product swapping is available only after an order is placed.
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Customers must log in to the portal to perform a product swap.
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Swapping is limited to products preconfigured in the subscription plan.
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For assistance or clarification, contact support at support@easysubscription.io.
