How to Swap a Product in a Customer’s Subscription
1 min readProduct Swapping allows merchants to replace an existing product in a subscription order with another product. This feature is typically used when the current product is unavailable or needs to be substituted.
Product Swapping helps maintain order continuity without canceling or recreating subscriptions.
Why It Matters
Product Swapping supports uninterrupted subscription fulfillment.
It allows merchants to manage stock issues while preserving the customer’s active subscription and billing cycle.
How to Manage Product Swapping
Step 1: Access the Subscription Order
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Log in to the Shopify Admin portal
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Open the Easy Subscription app
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Click Subscriptions to view all active orders
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Select the order you want to update
Step 2: Edit the Product
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On the order page, click the three-dot menu on the right side
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Select Edit Product
Step 3: Swap the Product
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On the product page, click the three-dot menu again
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Select Swap
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The Product Swap panel will open
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Choose the replacement product
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Click Swap to confirm
Best Practice
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Confirm product availability before completing the swap.
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Review pricing and product details to ensure accuracy after swapping.
Support
For assistance or clarification, contact support at support@easysubscription.io
