Introduction #
The Order Date Change feature allows merchants to update the next scheduled order date for an active subscription.
This is typically used when an upcoming order must be rescheduled due to operational or customer-specific reasons.
Why It Matters #
Changing the upcoming order date helps merchants:
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Manage delivery timelines more accurately
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Respond to customer requests for rescheduling
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Handle exceptions such as inventory delays or holidays
This ensures subscription orders continue to process correctly without cancellation or disruption.
How to Manage Order Date Changes #
Step 1: Access Shopify Admin #
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Log in to the Shopify admin portal
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Locate the Easy Subscriptions app in the left navigation
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Click Subscriptions to open the subscription list
Step 2: Open the Subscription Order #
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Review the list of active subscriptions
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Click the subscription order you want to update
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The order details panel will open
Step 3: Update the Next Order Date #
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Locate the Next Order section on the right side
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Click the pencil icon to edit the order
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Select Change Order Date
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Choose the new desired date
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Click Save to apply the update
The next order will now follow the updated schedule.
Best Practice #
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Confirm the new order date aligns with fulfillment and inventory availability
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Inform the customer if the date change impacts delivery expectations
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Review the subscription after saving to confirm the update was applied correctly
Support
For assistance or clarification, contact support at support@easysubscription.io
